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12 May 2008
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Suppliers - Florida and US Car Hire FAQ

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  1. Which company do you use for car hire?
  2. What are the main differences between the various suppliers?
  3. Why have you requested driving license and other details from me?
  4. I booked a car in Canada with Dollar but on the Voucher it says Thrifty is the Supplier. Why?

Which company do you use for car hire?

  • We use Dollar, Budget and Alamo. Which one you choose is up to you. For younger drivers (age 19+) we also offer U-Save. Prestige cars are with Hertz.

What are the main differences between the various suppliers?

  • We off several suppliers to give you the greatest choice possible. We do not recommend any one supplier more than another. We only deal with the most reputable suppliers in the USA. In some regions one supplier maybe cheaper than another. In other regions a different supplier may be cheaper.

    Here are some general differences that you can take in to account when selecting your supplier:

    On our Silver Inclusive option, Dollar, Budget and U-Save allow 2 drivers. Alamo allow 1 driver.

    On our Gold Inclusive option, Dollar, Budget and U-Save allow unlimited driver. Alamo allow up to 4 drivers.

    On our Silver Inclusive Option, Dollar, Alamo and U-Save provide car with a full tank and you must return empty and pay the supplier for a tank of fuel (at a higher cost than the pump price). With Budget, collect with a full tank and return full (so no need to pay Budget for a tank of fuel).

    On the Gold option, all suppliers provide the car with a full tank and you take back empty at the end. You then do NOT pay the supplier for the tank since this is included in the rental price.

    Dollar are the most flexible for extending a rental once you have collected. You can contact us with your rental agreement number and we will charge our usual low rate for the extension and send the new voucher to Dollar. The other suppliers, you must extend with the supplier locally at a much higher rate.

    With Dollar we can add your Dollar Express ID to your voucher so you can avoid the queues when collecting your car. The other suppliers do not offer such a facility.

    On collection of the car, provided it is not too busy, Alamo generally allow you to choose the car you like the look of (from the category booked) from the parking lot. The other suppliers give you a car of their choice.

    All the suppliers have depots at the main locations, but there are several locations that each supplier offers that another will not offer, so depending on where you prefer to collect and drop off, this may influence the supplier chosen.

    Dollar, Alamo and Budget have a minimum age of 21, with a local surcharge of between $20 - $25 per day per driver age 21-24. U-Save has a minimium age of 19, with a surcharge only payment by age 19 and 20. U-save do not make a surcharge for age 21+.

    None of the U-Save depots are physically at the airport, so you need to take a shuttle bus to the depot (typically approx 15 minutes away by free shuttle bus). Most of the other supplier's depots are on-site at the main airport locations.

Why have you requested driving license and other details from me?

  • If you book Budget car hire through us, and select to collect from Sanford and you collection time is near or after the depot closing time, we will request extra information from you. Budget and Avis are both part of the same company. If the Budget desk is closed for the collection time booked, you will need to go to the Avis desk (next to Budget) to collect your car. You will still receive a Budget car, but it will be parked in the Avis car parking bays. Avis require the following additional information about the lead driver, which also leads to faster processing times on collection:

    • Driving License Number
    • Home Address
    • Date of Birth

    You will be contacted by us in advance if this information is required.

I booked a car in Canada with Dollar but on the Voucher it says Thrifty is the Supplier. Why?

  • Dollar and Thrifty are part of the same company know as Dollar / Thrifty Automotive Group, or DTAG for short.

    In the USA they go under the Dollar name, but in Canada they go under the Thrifty name.