Collecting your Hire Car - Florida and US Car Hire FAQ

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1. Do all drivers have to be present when collecting the car?
2. What do I need to take with me when collecting the car?
3. Can I rent a car if I do not have a Credit Card for deposit?
4. Do I need Optional Personal Insurance?
5. What happens if we want to upgrade or change the type of car when we collect?
6. Car Delivery - Is it possble to have cars delivered to our hotel or villa?

Do all drivers have to be present when collecting the car?

• All drivers must show their license and sign the contract before being legally allowed and insured to drive.

  If you have additional drivers arriving after you have collected the car, these can be added part way in to the rental at any local depot. Make sure you take along your paperwork (received when collecting the car).

What do I need to take with me when collecting the car?

• You need to present your pre-paid voucher (that we send you once payment has been received in full), a valid driving license for each driver (presented in person by each driver) and a credit card that will be 'swiped' by way of deposit.

Can I rent a car if I do not have a Credit Card for deposit?

• Most major cards are accepted including Master Card, Amex and Visa (also Visa Delta debit card). Switch / Maestro / Solo cards are not accepted. Some locations accept a cash deposit (usually $250 - $500 per week) although Dollar will usually re-pay this at the end by US check.

  If another driver in your group does have a valid card, then we recommend using their name as the lead driver on your booking.

  If collecting from Orlando (MCO) with Dollar and have booked our Gold option then no card swipe is required

Do I need Optional Personal Insurance?

• This is only required if you have no travel insurance (which is very unwise!). This is the only insurance not included in our rates since most customers have travel insurance that includes personal cover.

  If you do not have travel insurance then you can opt to purchase Personal Protection cover when you collect the car. This option will be clearly stated on the paperwork you complete with the rental company, and the associated costs will be listed. Typically, personal insurance is around $5 - $10 per day.

  If you DO have travel insurance, then when you collect your car, double check you are not signing to accept this optional insurance from the rental company. The item will be clearly stated along with the cost.

What happens if we want to upgrade or change the type of car when we collect?

• You can upgrade or change to a different car type on collection (subject to availability), but we strongly advise against this. Doing this will almost certainly result in a fairly costly local charge by the car rental company even if the car you change to is cheaper had you booked through ourselves initially.

  It is much better to choose the correct size and type of car before you arrive.

  In the unlikely event the rental company do not have the car type you booked, they are obliged to give you an equivalent or better / bigger car free of charge.

Car Delivery - Is it possble to have cars delivered to our hotel or villa?

• None of the car rental companies will deliver to your accommodation. However if you book Dollar through us, and you are staying within 5 miles of the following depots then Dollar will collect you free of charge and take you to the depot to collect your car. Kissimmee 192 (opposite but near the Celebration Turning) Lake Buena Vista (near Down Town Disney) International Drive (at the Holiday Inn) To do the above, simply book the car from the required depot, then call the number (that will be on your voucher from us) shortly before you need the car to arrange collection.