Customer Facility Charges Explained

Customer facility charges are now built in to our rates within the USA with the exception of some collections from Orlando International Airport (MCO)

Orlando International Airport (MCO) announced in July 2008 that it is imposing a new Airport Customer Facility Charge starting on 1st October 2008.

This means customers collecting cars (with all on-site rental companies, booked through any agent or directly with the rental company) from the airport from 1st October 2008 onwards will be charged the fee.

This does not apply to Budget when booked through this site as they have now included this in their pre-paid rates.

The fee is $2.50 per day, up to a maximum of 5 days, so never more than $12.50 total. So for rentals of over 5 days the fee will still not exceed $12.50

This is beyond the control of the car rental companies, as they have had it imposed on them by the Airport, so are simply collecting the fee and passing it to the airport authority.